Warranty and Replacement Policy

The store is responsible for guaranteeing most of the products and electronic devices sold through it, according to the warranty service and terms provided by the store or the authorized dealer, starting from the first day of purchase.
If there is any defect in the product under normal usage, the customer must contact customer service via WhatsApp at +249920001149.
The store’s warranty obligations are limited to repairing the defective part of the product within a period determined based on the need and type of product, or replacing the product with the same type if repair is not possible, according to the store’s discretion.
If the received product is different from the ordered product or does not match the specifications displayed on the official platforms or the online store, the customer must contact customer service via WhatsApp at +249920001149 for assistance with returns and exchanges.
A product can be returned or exchanged if it is in the same original condition as when purchased and is still in its original packaging.
The request for replacement or maintenance is approved within a period ranging from one day to one week.
If the return or exchange request is approved, a delivery representative will reach the customer within 3 to 5 working days.

Misuse of the product, improper handling, or installation of unauthorized or non-original accessories.
Repairs or modifications carried out by unauthorized external maintenance centers.
Damage or drops caused by impact or environmental conditions such as humidity or high temperatures.
Using the device in a way that contradicts the instructions in the product manual.
Damage resulting from incorrect electrical voltage.
Device malfunction or data loss due to malware or viruses.
Tampering with the product’s hardware or software, misusing the serial number, passwords, or PIN code.
Natural disasters such as winds, fires, storms, earthquakes, extreme weather conditions, product loss, or theft.

No results